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Shipping & Delivery
Written by Llewelyn L.   

Where Do We Ship
TradeHerb is an Online Shopping site dedicated to Borneo based herb and spice products. Currently we're shipping to US, UK and within Malaysia. Your orders are shipped by mail or courier, fresh from Borneo and delivered directly to your office or home.


Can I track my Shipments
Tracking numbers are automatically email to you once the orders have been collected by our Courier. Thanks again for choosing to shop with us we value your business.


How long will it take
We keep track of your order from the moment you place it until it reaches you. Currently ,we have one shipping methods available and we estimate a delivery time of 1 – 14 days from the date you place your order, this includes processing time and shipment from Borneo (Malaysia).

My Order is Late what shall I do
If you shipment is delayed please do not panic it's most likely slow in clearing customs. Once it clears customs you will recieve your tracking number then you will know its one its way. Please do not file a dispute if you are anxious as we are happy to provide you with a refund if you ask us before a tracking number has been issued.

How are my shipping cost determined
Shipping cost are calculated solely based on the weight of all our items and your destination address. You shipping cost will be displayed to you before final payment during checkout.

Customs

All products will be shipped directly to you from the country of origin by express air postal mail. They will pass through customs and on the rare occasion customs may delay it for inspection.

Certain countries may restrict some products, particularly food items, althoughTradeHerb will make every effort to determine this and list it in the items’ description, it is ultimately the buyer’s responsibility to be aware of these restrictions. Customers whose orders are returned to us based on import restrictions will be given a refund less shipping costs.

Will I be Charged Duty
Duty is rarely charged on items purchased for your personal use or sent as gifts to others. Wholesale/bulked orders of the same product for commercial use are likely to incur duty. Please be aware that should duty be levied on any item, it is the customer’s liability.

For information on Payment and Returns please see our payment and return policy